Diese Übersetzung dient der leichteren Orientierung und wartet auf eine fachliche Prüfung. Bei Unklarheiten lesen Sie bitte die englische Fassung.
This copy is tailored to a wholesale plant inquiry website. Add the legal company name, registered address, real contact email and final order terms before accepting payments.
1. No website checkout
This website currently accepts inquiries only. It does not take payment or create an order online. Refund and return rights begin only after a written quotation, invoice or order confirmation has been accepted.
2. Living and perishable products
Tissue-culture plantlets and plug plants are living, time-sensitive goods. Physical returns are generally unsuitable because transit, temperature, handling and biosecurity conditions can affect the material. Do not send plants back unless written return instructions are provided.
3. Arrival inspection and claims
Inspect the shipment promptly on arrival and follow the claim period stated in your quotation or order confirmation. Keep the original packaging and provide the order number, airway bill or tracking reference, quantity affected, clear photos or video, and a description of the concern.
Late notice or missing evidence may prevent the carrier or seller from verifying the condition at delivery.
4. Review and possible remedies
Each claim is reviewed against the agreed specification, packing records, shipment route and arrival evidence. Where a valid claim is accepted, the remedy may be replacement, credit, partial refund or another written solution stated in the order documents. No remedy is automatic before review.
5. Common exclusions
- Normal variation in size, color, leaf count or growth stage within the agreed specification.
- Loss caused after delivery by delayed unpacking, unsuitable acclimatization, watering, temperature, light, treatment or handling.
- Customs, import permit or inspection problems caused by missing or inaccurate buyer-supplied requirements.
- Delays or damage outside the agreed allocation of risk, unless the order documents state otherwise.
6. Cancellations
Cancellation eligibility depends on production stage, reserved material, documents, packing and logistics already committed. Any cancellation fee or refund must be confirmed in writing for the order. Bespoke or already-dispatched orders may not be cancellable.
7. Start a claim
Contact sales@example.com with the order reference and evidence. The exact claim window and remedy terms must be included in every final quotation before payment.